Service

Service brings together the best machining specialists of our company.

The tasks of the group fall into the systematic maintenance of contacts with customers in the framework of pre- and after-sales service.

Our professionals are able to satisfy all users of our products in terms of preparing the equipment for operation and making full use of technical possibilities.

The scope of Service activities includes:

• training in the technology of manufacture, preparation and proper operation of Fenes manufactured products
• technical advice on the selection and correct operation of saws and arbor tools manufactured by Fenes
• solving customer problems arising from the use of our products - complaints
• meeting the customer's needs in the development of special tools and the way they are used

Contact us:

• Tomasz Konieczny
  Service Specialist
  tel. 607 040 303
  e-mail: serwis@fenes.com.pl

Complaints

Method of filing complaints:

• by regular mail to the Company's address,
• by fax at 25 6325251 w. 395,
• by e-mail to: jakosc@fenes.com.pl,
• at the registered office of the Company.

When submitting a complaint, one should provide:

• name and address of the complainant,
• the advertised product, its description and information about the problem encountered,
• information about the requested redress.

The time limit for processing complaints in accordance with the applicable regulations.